Privacy Policy
PRIVACY POLICY
Last updated: 23.10.2026
"BigShopes", "we", “us” runs www.bigshopes.com and the BigShopes mobile app. This policy explains what personal information we collect and how we use it.
Information we collect
- Name, phone number, email address, and billing and delivery address when you register or place an order.
- Order details and payment status. We do not store your card, UPI or bank details. Payments are processed securely by Razorpay.
- Gold Savings Scheme: the name, mobile number, address and (optional) email you give when you join, your daily amount and the instalments you pay.
- Mobile app: a login token kept on your phone. Designs you save stay on your phone. The app does not read your contacts, location, photos or files.
- Basic technical information such as IP address, browser type and cookies, used to run the site and remember your cart.
How we use it
- To process, ship and deliver your orders, and to handle returns and refunds.
- To send order updates by SMS, WhatsApp or email.
- To run the Gold Savings Scheme: record your instalments, send payment reminders and scheme updates on WhatsApp, and collect instalments by UPI AutoPay if you switch it on.
- To provide customer support and prevent fraud.
- To meet legal, tax and GST requirements.
Who we share it with
We share only what is needed with:
- Razorpay, for payments
- Shiprocket and its courier partners, for delivery (name, phone and address)
- Sellers on BigShopes, for the orders you place with them
- The jeweller who runs your Gold Savings Scheme, who sees your name, mobile number, address and payments for that scheme
- MSG91, our WhatsApp and SMS messaging provider
- Government authorities, when required by law
We do not sell your personal information.
Cookies
We use cookies to keep you logged in and remember your cart. See our Cookie Policy for details.
Keeping your data
We keep order, invoice and scheme payment records for as long as tax laws require. Everything else is deleted when you delete your account.
Your rights
You can:
- Access the personal information we hold about you
- Ask us to correct or update it
- Ask us to delete your account and personal data (subject to records we must keep by law)
- Opt out of promotional messages at any time
To exercise any of these, contact us using the details below.
Deleting your account
- In the BigShopes app: Gold Scheme tab → Delete my account.
- On the website: My account → Delete account (you confirm by email).
- Or contact us at the details below.
If you still have savings in a Gold Savings Scheme, please use them for a purchase or settle them with the jeweller first. Scheme memberships that never received a payment are deleted; records of paid instalments are kept without your name or contact details. Deleted data is removed from our backups within 30 days. More details: bigshopes.com/account-deletion.
Contact us
If you have any questions about this policy or your personal information, email us at info@bigshopes.com or write to info@cannyheads.com, or call 72008 24009.